Terms of Service

Please read these terms carefully before using Oliyan.

Acceptance of Terms

By accessing oliyan.com, you agree to comply with our Terms of Service. If you do not agree, please refrain from using our services.

Services Provided

Oliyan provides grocery, food and essential product delivery services to your location based on availability and service area.

Order and Payment

Placing Orders: Orders can be placed through our website or app.
Payment Options: Online payment or Cash on Delivery.
Additional Charges: Delivery fees may apply depending on order size and distance.

Cancellation & Refunds

Cancellations: Orders can be canceled within minutes of placement. Once the order is processed or out for delivery, cancellations are no longer possible.
Refunds: Refunds are processed for incorrect or undelivered orders within 3-7 business days.
Important: Orders cannot be canceled once they are in the delivery process, which happens shortly after placement. Please ensure all details are correct before confirming your order.

User Responsibilities

Users must provide accurate information and ensure correct delivery details while placing orders.

Limitation of Liability

Oliyan is not responsible for indirect damages or losses caused by service interruptions or external factors.

Changes to Terms

We may update these terms occasionally. The latest version will always be available on this page.